After-sales maintenance service

After-sales maintenance services include: one-time on-site maintenance, annual maintenance contracts, targeted instrument refurbishment, sending faulty modules for repair, instrument relocation, on-site training, single-machine/network version certification, and other services.

Instrument sales/leasing

Instrument sales/leasing include the sales/leasing services of liquid chromatographs, gas chromatographs, gas chromatography - mass spectrometers, liquid chromatography - mass spectrometers, spectroscopy - coupled instruments, ion chromatographs, sample pretreatment (headspace, purge, thermal desorption) instruments, etc.

Data security management

Data security management includes various services such as the overall automatic data backup of single-machine versions, network versions, and multi-brand analytical instruments, restoration verification, and computerized system verification.

Engineer team

Currently, the company has more than 40 on-site engineers distributed in major cities across the country. Each engineer has a professional technical background in the field of chromatography and mass spectrometry, has received systematic technical training, and has obtained relevant certificates to support a variety of analytical instruments. They have accumulated a large amount of practical experience in the use, maintenance, and application of analytical instruments and can provide professional maintenance, training, installation, relocation, certification, and other technical services for chromatography and mass spectrometry instruments in the customer's laboratory. The company is committed to providing a wide range of users in the field of analytical instruments with more choices in instrument after-sales service, shortening the on-site response time, reducing instrument maintenance costs, and improving instrument use efficiency, thereby effectively ensuring the smooth progress of experimental projects.